Sunday, February 8, 2009

Have a problem: Contact your Call Center

SEIU has begun rolling out call centers, called Member Resource Centers, to address responsiveness and member satisfaction. This is part of resolution 204a of the 2008 Constitutional amendments adopted during the 2008 Convention.

On the surface this may sound good. However, who will be on the other side of the phone when you call? When will they call you back? Will they be familiar with your contract?

Another concern is this may result in less availability of our Current Union Reps who may be pulled for other tasks such as organizing ( which is more lucrative to the union than actually representing members ).

Steve Early has written a good piece covering some of the issues which can be found here.

Seiu has a promotional video available on youtube.

5 comments:

  1. Corruption Scandal Hits
    Deputy Trustees’ Local Union


    Hal Ruddick and Lisa Gude, two of the Deputy Trustees appointed by Andy Stern to run SEIU-UHW, are high-ranking officials at SEIU Healthcare Illinois-Indiana, a local headquartered in Chicago with 85,000 members.
    On Monday, SEIU Healthcare Illinois-Indiana’s second highest officer, Executive Vice President Byron Hobbs, was forced to resign after it was discovered that he stole thousands of dollars from union members for his personal use.
    Hal Ruddick is directly responsible for the finances of SEIU Healthcare Illinois-Indiana. He was appointed by Stern to serve as the local’s Secretary-Treasurer, the top official responsible for safeguarding members’ dues money. If thousands of dollars were stolen on his watch, Hal Ruddick should be held responsible.
    This latest corruption scandal raises other serious issues:
    Why are officials from a corrupt Chicago local now in charge of SEIU-UHW as Deputy Trustees?
    How can Ruddick and Gude lead the negotiations for some of SEIU-UHW’s biggest contracts, including Catholic Healthcare West and Windsor Healthcare?
    Shouldn’t Ruddick and Gude go back to Illinois to clean up their mess?

    We deserve proven, effective leaders who are democratically elected and accountable to us.

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  2. Now that Tammy and Veronica are running the show here in the OC, expect to see NOTHING happen.
    Info that I have been able to get from other stewards show that the Reps only press what is on their agenda and if you have a grievance that they don't like, it will never get scheduled to be heard!
    Expect more nastiness and anger from the Reps in the coming months as they unleash a shitstorm against the Stewards who don't fall in line with SEIU's plan.

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  3. This is a sad day. People's lifeline will be severely affected. It is my hope that the balance between right and wrong will lean towards what is right. All of us know what will be in the best interest of what we have worked so hard to keep. We will need to stay strong in the middle of the storm.

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  4. I hope everyone is very well versed in the language of duty to fairly represent members in good standing.The NRLB will be getting alot of visitors. Let see how far this issue will go.

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  5. The NLRB has been getting alot of calls from Kaiser employees. They are a great source for information.

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